Shipping and Returns

 

If at anytime within 30 days of receipt you are unhappy with your purchase, please email us at loveyourself@justderma.com and state your order number. Products must be returned in new or slightly used condition (less than half). All returns are free, and a label will be provided. Once a return is received, it can take 3-5 business days for your bank to fully refund you.

Orders will be delivered no more than 3 business days upon payment. $8.70 for shipping. Free shipping for orders $35 and above. Every order comes with samples of every other product.

We ship to every state in USA. We currently do not ship internationally. You can keep track of your order by checking the status on your account page. This page will be updated once payment has been processed and your order has been shipped.

If you need to cancel or change an order, please reach out to our support team as soon as possible at loveyourself@justderma.com with your order information. Although we will do our best to accommodate your request, it may not be possible to make changes once the order has been placed.

If you by chance receive the wrong product, reach out immediately at loveyourself@justderma.com and state your issue and order number. We will handle the rest!

The payment for your order will be immediately charged to your credit card once it has been processed. You can easily remove a saved payment method by navigating to the "Manage Payment Methods" option in checkout. Then, find the desired payment method and click either "Edit" or "Remove."

To ensure a successful payment, we suggest verifying that the billing details on your card - such as the security code and zip code - match the information entered in our system, and that your card has not expired. If your payment has been declined, it's possible that your card issuer has prevented the transaction for reasons unknown to us. Therefore, we recommend contacting them for clarification before attempting to use your card again. If none of these steps resolve the issue, please don't hesitate to reach out to us at loveyourself@justderma.com. We are always happy to assist you.