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A wondering mind, forever on the roam

How can we help?

Products

For what types of skin are JustDerma products appropriate?

JustDerma products are created in collaboration with skin experts, including dermatologists and chemists, and are suitable for all skin types. Detailed lists of ingredients for each product can be found on their respective pages. If you have any concerns, it is advisable to do a patch test or consult with your healthcare provider before using the product.

Are all products vegan and cruelty-free?

Yes. Every formulation is vegan and cruelty-free.

Are all products fragrance-free?

Yes. Every product is formulated without any fragrance.

Are JustDerma products pregnancy safe?

While our ingredients have not been identified as harmful for pregnant or breastfeeding individuals, it is advisable to consult with your healthcare providers and share our ingredient list with them before using our product.

Do JustDerma skincare products contain any potentially harmful or questionable ingredients?

JustDerma products are formulated with high global standards. We vigorously test every formulation for any trace of toxicity.

What if a JustDerma product fails to meet my expectation?

Email our team at loveyourself@justderma.com
(please include your order number) within 30 days of receiving your order and we'll help you out ASAP with any returns and additional questions.

Are JustDerma products suitable for my skin type?

Yes! Every product is dermatogist-tested and formulated for all skin types.

Can I purchase JustDerma products for commercial use?

No, products are meant only for personal use. By purchasing JustDerma products, you agree not to resell or distribute such products for any commercial purposes.

Can you help with JustDerma products bought from a third-party distributor?

No, we only offer our products on our website for now. Hence, any third-pary sale is illegal.

What's so special about JustDerma products?

We get it. Every skincare brand looks the same. Complicated, with many products in the same category which are mostly unnecassary. Here, at JustDerma, we offer revolutionary formulations, painstakingly tested and developed to battle out your skin concerns. We keep it simple, minimal and unequal.

Do products have expiration dates?

No, our products do not have an expiration date because they are cosmetic products. All products have a shelf-life of 2 years (one year after opening).

Is your packaging recyclable?

Yes, of course! Every products is packaged in glass and recyclable.

Are JustDerma products suitable for all age groups?

Yes. But, we recommended patch testing first. Strong acids like vitamin C are more suited for folks above 13. Retinol is recommended for ages above 20.

Are your products natural?

Most of our ingredients are natural. But natural doesn't mean better. We formulate every product using time-tested ingredients that help battle various skin concerns.

Are your products non-comedogenic?

Yes, every product is non-comedogenic, proven by clinical trials.

Shipping

What is the expected delivery time for my JustDerma order?

Orders will be delivered no more than 3 business days upon payment.

How much is shipping?

$8.70 for shipping. Free shipping for orders $40 and above.

Where do you ship?

We ship to every state in USA. We currently do not ship internationally.

I am encountering problems with my order. Has it already been shipped?

This is the worst outcome that can possibly occur. We strive to ensure this does not happen. If you experience any issues with your order, reach out immediately to loveyourself@justderma.com. We will attend to you on the next business day.

How can I check my order?

You can keep track of your order by checking the status on your account page. This page will be updated once payment has been processed and your order has been shipped.

What’s your return policy?

Please visit Refund Policy.

When will the charge for my purchase be made to my credit card?

The payment for your order will be immediately charged to your credit card once it has been processed.

Is it possible to delete a previously saved payment method?

Yes, you can easily remove a saved payment method by navigating to the "Manage Payment Methods" option in checkout. Then, find the desired payment method and click either "Edit" or "Remove."

What are the various payment methods you offer?

We offer a wide array of payment methods! You will see them at checkout. We definetely got you covered!

What do I do if my payment got declined?

To ensure a successful payment, we suggest verifying that the billing details on your card - such as the security code and zip code - match the information entered in our system, and that your card has not expired.

If your payment has been declined, it's possible that your card issuer has prevented the transaction for reasons unknown to us. Therefore, we recommend contacting them for clarification before attempting to use your card again. If none of these steps resolve the issue, please don't hesitate to reach out to us at loveyourself@justderma.com. We are always happy to assist you.

I am unable to log in, or I have forgotten my password!

No problem, simply choose the option to reset your password and make sure to remember it for future use. :)

Do you offer free samples?

Yes! We do! Every order comes with samples of every other product. Indulgence begins.

Returns and Refunds

What is your Return policy?

Check out Refund policy.

Is it possible to cancel or modify an already placed order?

If you need to cancel or change an order, please reach out to our support team as soon as possible at loveyourself@justderma.com with your order information. Although we will do our best to accommodate your request, it may not be possible to make changes once the order has been placed.

What if I received the wrong product?

Nooo! This shouldn't happen. Reach out immediately at loveyourself@justderma.com and state your issue and order number. We will handle the rest!

Contact Us

How can I reach out?

Our team is available to assist with any questions, product recommendations, or feedback you may have. You can reach us at loveyourself@justderma.com.

Account

What are the perks of having an account?

When you register an account on JustDerma, you'll have access to a convenient way of keeping track of your purchases, billing details, and order shipment status. Additionally, you can save multiple shipping addresses to make the checkout process faster. Opting to receive emails is strongly recommended as it will ensure that you are the first to be informed about new products, promotions, and other updates related to JustDerma.

How do I create an account?

To create an account, you can either click the "Log In" link located on the upper right-hand corner of any page and select "Register," or you can also create an account when you make your first purchase and proceed to checkout.

How do I subscribe/unsubscribe to emails?

To subscribe to JustDerma's email updates, simply navigate to the bottom of any page and enter your email address under "Newsletter". If you want to cancel your email subscription, you can do so by clicking the "unsubscribe" link at the bottom of our emails. We're sad to see you go, but we understand that circumstances change.

Is my information safe?

Rest assured, we value your privacy and keep all the information you provide to Drunk Elephant confidential. We do not share your personal details with any third-party entities. For more information, please refer to our Privacy Policy.